Returns Policy

How do I start a return?

For all replacements - please complete the form below. You must upload a video showing the product failure and a purchase receipt. Before proceeding, please check our product FAQs to see if the problem can be resolved here!

REFUND POLICY - VIBRATORS

- If you have not opened your package and the tamper seal sticker has not been damaged or removed, you can return your unopened package to us and we will provide a store credit minus the cost of shipping.
- If an item has been used, or the plastic hygiene seal of your Yocute packaging has been opened, we cannot provide a refund. We’re sorry if you don’t love your vibe, unfortunately not every toy is perfect for every body, and as such we are unable to provide refunds or credits for change of mind on working products.

We understand shopping online is a little risky. Will it look good on me? How will it fit? Is the fabric as nice as it looks in the photos? So we have a simple and easy returns process.

RETURNS AND EXCHANGE POLICY

- We offer 30 Day returns for exchanges or store credit on bras, tops, suspenders and slips (less shipping costs) to reduce the risk to you.
- Underwear bottoms can’t be returned or exchanged for any reason due to hygiene regulations. Please check our size guide and choose carefully.
- All garments must be in original condition and original packaging with swing tags attached when being returned.
- Garments that have been worn, have marks or perfume cannot be returned.
- We reserve the right to adjust returns if original items are not received in new condition.
- All damaged or faulty items must be returned with-in the 30-Day return period, we ask that you please process your return through our returns portal above as a faulty or damaged item.
- Due to the popularity of our range, we cannot guarantee that we will have the requested size in stock to exchange. We cannot set items aside for exchanges.

SALE ITEMS

We do not offer refunds on sale items.

REFUNDS

- We offer refunds on full priced orders received back to us within 30 days from the day your order has been fulfilled.
- Returned funds can take up to 14 business days to be processed back to your bank account on receipt of returned items, depending on your payment method this can vary.
- All refunds will be processed back via your original payment method.
- We do not refund original shipping fees for your order.
- We process all returns within 3-5 business days of receiving your items. We will send you an email with the details of your processed return.
- Store credit is issued via a Gift Card and can be used to make a future purchase, valid for 12 months from date of issue.
- Gift cards can not be refunded.

HOW TO START A RETURN

Please complete the form below to commence the returns process