Q&A
Products
A: BDSM products are tools and accessories designed to explore bondage, dominance, submission, sadism and masochism (BDSM) situations. These products include handcuffs, whips, candles, bondage ropes, blindfolds, sex toys, and more, and are designed to help users experience deeper eroticism and power exchange within a safe and healthy context.
A: Yes, BDSM products themselves are safe, but only if you make sure you choose the right tools and understand how to use them properly. The key is to have open and honest communication with your partner, set clear boundaries and safe words, and always follow the principles of ‘safe, sane and consensual’. If you're new to BDSM, it's advisable to start with gentler, simpler products and pay attention to each other's feelings as you go along.
A: When choosing a BDSM product, the first thing to consider is your interest and comfort level. If you are interested in a certain type of play (e.g. bondage or role-play), you can choose related products such as handcuffs, whips or role-play costumes. If you're new to the world of BDSM, it's recommended to start with gentle products, such as a gentle whipping tool or simple handcuffs, and gradually familiarise yourself with the world of BDSM. Also, choosing products made of quality materials is an important factor in ensuring safety.
A: Some BDSM products, such as whips and ropes, may require some skill and experience to ensure safety and effectiveness. We recommend that novices learn the proper way to use them by reading guides, watching instructional videos or attending relevant workshops. In addition, explore and practice with your partner to slowly gain experience.
A: BDSM is a highly personalised experience and it is not suitable for everyone. Some people may not enjoy this type of power exchange or physical bondage,
Orders
A1.We can pay via paypal as well as local payment methods
A2.You can search for your logistics information on the order search function on our website, if there is no query, there may be a delay in the system, you can also send the order number through the mailbox to let our customer service to help you query!
A3.For health and safety reasons, Yocute will only accept returns or exchanges of unopened (aka sealed) products, or if you have received a product that is deemed faulty. If you believe your product is faulty, please confirm the return issue by sending an email.
A4.We’re sorry if you don’t love your vibe, unfortunately not every toy is perfect for every body, and as such we are unable to provide refunds or credits for change of mind on working products. Please feel free to reach out to our customer service team for guidance on how to best use your product. Our team are also happy to provide guidance on a different vibe for you.
A5.Unfortunately, as your order has already been sent out, we are unable to cancel it or make changes.
A6.It’s what’s on the inside that counts. All our orders are sent in plain parcel packaging (think of the most basic parcel you can imagine) without any logos or branded labels. Our discreet packaging is especially perfect if you live with housemates, family or snoopy neighbours (we see you, Helen) so dw - they won’t blink an eye when your order is delivered!
Caveat
Before purchasing any BDSM products, it’s important to understand what types of play interest you. BDSM encompasses a wide range of activities, from light bondage to more intense power exchange and submission. Take the time to reflect on your desires and limitations, and discuss them openly with your partner to ensure both of you are comfortable and excited about the activities you plan to try.
If you're new to BDSM, we recommend starting with gentle, basic products like soft whips, simple handcuffs, or blindfolds. This allows you to familiarize yourself with the tools before progressing to more complex ones. As you gain experience, you can try more advanced or extreme products. Always proceed slowly and patiently, exploring your interests and boundaries gradually.
The material of BDSM products is crucial as it affects safety and comfort. When purchasing, pay attention to the following:
Leather and Fabrics: Ensure the materials are treated safely and are free from chemicals that may cause allergies.
Metal and Plastic: Make sure these materials have smooth, rounded edges to prevent cuts and scratches.
Sex Toys: If you choose to use toys, ensure they are made of safe materials such as medical-grade silicone or stainless steel, avoiding potentially harmful substances.
BDSM experiences are built on trust and communication. Whether you're a beginner or experienced, always establish clear communication channels with your partner. Discuss your boundaries, desires, and safety words (if needed), ensuring both parties are aligned on what to expect. If at any point you feel uncomfortable or wish to stop, communicate that immediately.
The core principle of BDSM is safe, sane, and consensual. Setting up a safety word is very important, so that at any time, you can stop the activity. Safety words